Last updated October 10, 2023

Customer satisfaction is at the top of the strategy for Waleed Textiles Ltd and we are confident that you”ll love our products. If you do have any issue with our products, please contact us we will try to solve this issue as soon as possible.

If you are not satisfied with the product you have purchased, you can send it back to us in the original packaging within 14 days and a refund will be processed the delivery cost will be bear by customer. Returned parcels without any particular fault are returned at your own cost.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected] please note that returns will need to be sent to the following address: Vernon Mill, Mersey Street Stockport, SK1 2HX, Manchester, UK

If your return is accepted, we’ll send you a return shipping label via e-mail, as well as instructions on how and where to send your package. You will be able to Download/print. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected]

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Who is responsible for the cost of the return shipping?
If you receive an incorrect item, an item you did not order, or If there is an issue or fault with the composition of the product, please send it back to us or contact us for return label and we will issue a full refund. If the item is no longer required by you, you don’t like it, or you have any other problem that is not related to our service or the product, then you will need to pay for postage and return charges.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected]

When returning any item(s) back to us, they are under your responsibility until we receive them. We advise you to use a courier which provides tracking to ensure that your item does not get lost. Please ensure that returning items are well packed to prevent any damages.

Waleed Textiles Ltd holds no liability for any damages or defects to goods that are caused by circumstances beyond it's reasonable control. All items that are returned to us will be inspected upon arrival and if an item has been damaged, used or washed, no refund will be made.

*If you are returning any item(s) back to us due to a manufacturing fault, we will cover the cost of return. If you are returning an item which does not have any manufacturing fault, you will be liable for the cost of return.

Waleed Textiles Ltd have no liability to you for any delay in delivery, or for any damage or defect to goods delivered that is caused by any event of circumstances beyond its reasonable control. During transport network delays, strikes and adverse weather conditions Waleed Textiles Ltd will endeavour to keep you updated with the extent of any delays.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

Get in touch using our contact form or any of the below. If we are out on the water. We’ll get back to you within 24 hours!

Contact Hours: 9am To 5pm GST

Phone: +447869145048
Email: [email protected]
Address: Vernon Mill, Mersey Street Stockport, SK1 2HX, Manchester, UK